Temporary or VOIP Phone Used (checkTemporaryOrVoipPhoneUsedBySalesAgent)
Triggered in the CUST-INFO-PROVIDED category (eztpv and agents) using the following parameters:
* NOTE 1: phone is the BTN entered for customer
{
"auth_name": {
"first_name": "test",
"middle_name": null,
"last_name": "test"
},
"phone": "9183328408",
"email": "shay@tpv.com",
"event": "59e6fdf5-d31a-48c7-9bce-5f215342e1dd",
"agent": "9ef436b6-1366-4843-b38f-ec0e3a82a641",
"calledFrom": null,
"calledInto": null,
"interaction": null,
"customStorage": null,
"channel": 1
}
Stop Call available: true
VOIP Phone has been used by Sales Agent for multiple Good Sales (checkHasMultipleVoipUsagesToday)
Triggered in the DISPOSITIONED category (agents and eztpv (retail only)) using the following parameters:
* NOTE 1: Phone number is the calledFrom parameter (ANI)
* NOTE 2: VOIP check only ran for "Good Sale" dispositioned records.
{
"data": {
"event": "fd6ef9a4-a592-49c4-8603-9e566fced330",
"agent": "c1403740-24e1-4715-8238-faeb1d348658",
"calledFrom": "+17023264107",
"calledInto": "+18447280901",
"interaction": "2dbea72e-c798-4202-9cb1-12f572defdd1",
"callReview": {
"reason": null,
"notes": ""
},
"result": 1,
"disposition": null,
"callTime": {
"total": 27,
"current": 0,
"current_interaction": 18,
"countUp": true
}
},
"brand": "4e65aab8-4dae-48ef-98ee-dd97e16cbce6",
"type": "DISPOSITIONED",
"token": "78f61d9e7b8f6f8e1cc3d325340b316bedcc5cd0751ed53c347b5e75992c4f4a: 5fd1423a"
}
Stop Call available: false