Temporary or VOIP Phone Used (checkTemporaryOrVoipPhoneUsedBySalesAgent)
Triggered in the CUST-INFO-PROVIDED category (eztpv and agents) using the following parameters:
* NOTE 1: phone is the BTN entered for customer
{ "auth_name": { "first_name": "test", "middle_name": null, "last_name": "test" }, "phone": "9183328408", "email": "shay@tpv.com", "event": "59e6fdf5-d31a-48c7-9bce-5f215342e1dd", "agent": "9ef436b6-1366-4843-b38f-ec0e3a82a641", "calledFrom": null, "calledInto": null, "interaction": null, "customStorage": null, "channel": 1 }
Stop Call available: true
VOIP Phone has been used by Sales Agent for multiple Good Sales (checkHasMultipleVoipUsagesToday)
Triggered in the DISPOSITIONED category (agents and eztpv (retail only)) using the following parameters:
* NOTE 1: Phone number is the calledFrom parameter (ANI)
* NOTE 2: VOIP check only ran for "Good Sale" dispositioned records.
{ "data": { "event": "fd6ef9a4-a592-49c4-8603-9e566fced330", "agent": "c1403740-24e1-4715-8238-faeb1d348658", "calledFrom": "+17023264107", "calledInto": "+18447280901", "interaction": "2dbea72e-c798-4202-9cb1-12f572defdd1", "callReview": { "reason": null, "notes": "" }, "result": 1, "disposition": null, "callTime": { "total": 27, "current": 0, "current_interaction": 18, "countUp": true } }, "brand": "4e65aab8-4dae-48ef-98ee-dd97e16cbce6", "type": "DISPOSITIONED", "token": "78f61d9e7b8f6f8e1cc3d325340b316bedcc5cd0751ed53c347b5e75992c4f4a: 5fd1423a" }
Stop Call available: false