Error Codes

This is a list of error codes and their meanings across the platform. If a resolution exists it will be provided. Press Ctrl+F (PC) or Cmd+F (Mac) to search this page. If you encounter an error message without a code or with a code that is not listed please contact IT with the details and we will update this reference.

Agents

• Error 12513261

This error code indicates that the user did not give permission for the agents portal to use their audio device so we cannot listen or produce sounds. Follow the steps here: https://support.google.com/chrome/answer/114662?co=GENIE.Platform%3DDesktop&hl=en to change settings for a specific site.

Management

There are no known error codes at this time.

Clients

There are no known error codes at this time.